Our Shop Processing time is 1-2 Business Days

Policies

Welcome to Crackling Wick Candles

Please be sure to read our policies carefully and completely to ensure a pleasant buying experience.

PAYMENT

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with payment, please do not hesitate to contact us, and we will assist you in anyway that we can.


CANCELLATIONS, RETURNS & EXCHANGES:

We do not offer cancellations (no exceptions) on orders placed, as non-refundable selling fees are accrued and percentages are charged upon customer placing their order. Note that fulfillment can begin immediately, as our processing time is very quick.

Any unused & unlit candles can be returned for their purchase price (shipping cost will not be refunded) & any fees accrued to our shop by your purchase will be deducted from your return total.***

While unused candles and soy wax melts are eligible for returns and exchanges; Sprays and Fragrance Oils are not eligible for returns or exchanges, as liquids and bath and body products are not eligible or safe to resell. 


Please be sure to ship to an address where someone can receive the order and bring it inside out of the heat/sun/mailbox.

Crackling Wick Candles. is not responsible for Stolen Items. Please contact your local USPS branch and give them the tracking number for more information. If your item has been marked delivered by USPS, and you suspect a theft, we encourage you to check any cameras that you may have, as well as contacting your local Police Department to file a police report. We will not be held responsible for stolen packages, under any circumstances.

We accept returns and exchanges on unused melts and unlit candles only; either must be in their original condition. Buyer is responsible for shipping both ways. If you elect to simply return the items (rather than exchange), we can refund the cost of the items but not the original shipping fees as those have already been paid to USPS.


If you are returning candles or melts for which you received free shipping, you will be refunded the cost of the items, minus the waived shipping charge that was paid to USPS by Crackling Wick Candles.

 

Thank you for shopping with Crackling Wick Candles!